Refund & Returns Policy

Overview

Little Moth & Moon sells digital products and may also offer physical products, including tarot and oracle decks. Refund and return eligibility depends on the type of product purchased.

Nothing in this policy limits any consumer right or remedy that cannot legally be waived. Where applicable law provides greater protection, Little Moth & Moon will comply with that requirement.

Digital Products

Digital products are delivered electronically and cannot be physically returned. For that reason, all digital product sales are final and non-refundable once the product has been purchased, accessed, or downloaded, except where a refund is required by law.

Digital products may include downloadable:

• Planners, journals, and guides
• Printable files and PDF documents
• Tarot resources and other digital materials

By purchasing a digital product, you acknowledge that:

• No physical product will be shipped.
• Access may be provided immediately after successful payment.
• Digital products cannot be returned or exchanged.
• Changing your mind, purchasing the wrong item, failing to review the description, or lacking compatible software or equipment does not qualify the purchase for a refund.
• Sale and promotional digital products are also final sale.

Digital Download Problems

If you receive an incorrect file, cannot access your download, or believe a file is corrupted or incomplete, contact us at info@northsidemarketing.net. We will make a reasonable effort to provide technical assistance or a replacement copy of the purchased file.

Please include:

• The name and email address used during checkout
• Your order number, if available
• A brief description of the problem

Technical assistance or file replacement does not automatically entitle the purchaser to a refund.

Physical Product Returns

Eligible physical products may be returned within 30 calendar days of confirmed delivery. Before sending anything back, you must contact us at info@northsidemarketing.net and receive return authorization and instructions.

To qualify for a return, a physical product must be:

• Unused, unopened, and in its original condition
• Complete, with all cards, guidebooks, inserts, and accessories
• In its original packaging, with seals or wrapping intact
• Accompanied by proof of purchase

Tarot or oracle decks that have been opened, unsealed, used, marked, shuffled, damaged after delivery, or returned with missing components are not eligible for return unless the product arrived defective or damaged.

Returns sent without prior authorization may be refused. Do not send a return to an address shown on a shipping label without first receiving return instructions from Little Moth & Moon.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Digital downloads or electronically delivered products
• Opened, unsealed, or used tarot and oracle decks
• Gift cards
• Personalized, customized, or made-to-order products
• Items marked final sale, where permitted by law
• Products damaged through misuse, improper storage, or ordinary wear
• Items returned more than 30 days after confirmed delivery

Damaged, Defective, or Incorrect Physical Orders

Please inspect your physical order when it arrives. If your order is damaged, defective, incomplete, or incorrect, contact us within seven calendar days of delivery so we can review the issue.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item, packaging, and shipping label

If the claim is approved, we may offer an appropriate replacement, refund, or other remedy. Please retain the product and all packaging until we confirm whether they are needed for the claim.

Return Shipping

Unless the return is the result of our error or an approved claim for a damaged, defective, or incorrect product, the customer is responsible for return shipping costs. Original shipping charges, expedited shipping charges, customs duties, taxes, and import fees are non-refundable except where required by law.

We recommend using a trackable shipping service and retaining the receipt. Little Moth & Moon is not responsible for return packages that are lost, delayed, misdirected, or damaged in transit.

Refunds for Physical Returns

Once an authorized return is received, it will be inspected. We will notify you whether the return has been approved or declined. Approval is based on the condition of the returned product and compliance with this policy.

Approved refunds will be issued to the original payment method. Your bank, card issuer, or payment provider determines how long the credit takes to appear. Shipping charges and other non-refundable costs will not be included unless the return resulted from our error or applicable law requires otherwise.

Little Moth & Moon reserves the right to reduce or decline a refund for products returned used, opened, incomplete, damaged, or otherwise outside the requirements of this policy, where permitted by law.

Exchanges

We do not offer direct exchanges. If an eligible physical product is returned and approved, you may place a new order for the item you prefer. Approved replacements for damaged, defective, incomplete, or incorrect orders are handled separately.

Preorders and Order Cancellations

A physical-product preorder may be canceled only if the cancellation request is received before the order enters processing or fulfillment. Once an order has entered processing, been packed, or shipped, it cannot be canceled and will be subject to the physical return rules above.

Digital orders generally cannot be canceled because delivery may begin immediately after payment.

Duplicate or Unauthorized Charges

If you believe you were charged more than once for the same order, contact us with your order information. Confirmed duplicate charges will be reviewed and corrected.

If you believe a purchase was made without your authorization, contact us promptly and notify your bank or payment provider to protect your account.

International Customers

International customers are responsible for customs charges, duties, taxes, brokerage fees, and other import costs assessed by the destination country. These charges are not controlled by Little Moth & Moon and are generally non-refundable.

Refusing delivery or failing to pay import charges does not automatically qualify an order for a refund. Any refund considered after the product is returned may be reduced by original shipping, return shipping, customs, handling, or carrier fees, where permitted by law.

Consumer Rights

Nothing in this policy excludes or restricts rights that cannot be excluded under applicable consumer-protection law. If the law governing your purchase requires a refund, cancellation right, replacement, repair, or other remedy, Little Moth & Moon will comply with that requirement.

In jurisdictions that provide a withdrawal period for digital content, the right to withdraw may end when digital delivery begins if the customer expressly consents to immediate delivery and acknowledges the loss of that right, as permitted by applicable law.